Refund policy

Returns & Refunds

Change of mind Full-price items bought online can be returned for a refund to your original payment method within 14 days of delivery. Items must be unworn, unwashed and undamaged with tags attached and swimwear hygiene liners intact. Items marked Final Sale can't be returned for change of mind. We don't offer exchanges return your item and place a new order.

Return postage is at your cost and original shipping isn't refunded. Please use a tracked service; the parcel is your responsibility until it reaches us. Refunds are processed within 5 business days of receipt and may take a further 5–7 days to reach your account. Orders can't be cancelled once dispatched.

How to return Email hello@vesaustralia.com with your order number and the item you're returning. We'll send you a return label ($9, deducted from your refund) and instructions.

Faulty or incorrect items If your item arrives damaged, is faulty or isn't what you ordered, email us with photos and your order number. We'll cover return postage and offer a repair, replacement or full refund. Damage from incorrect care (machine washing silk, sunscreen or chlorine staining, leaving swimwear wet) isn't a manufacturing fault, care instructions come with every order.

Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

van Ermel Scherer Australia (VES) PO Box 61, Thirroul NSW 2515 · hello@vesaustralia.com